Refund policy

RETURNS OVERVIEW

We are extremely confident that you will love PHAT Panda. However if you do not find the product suitable for you we do offer a 30-day returns policy.

The product being returned must be in an unused condition. If your return item is deemed unfit by our inspection team for any reason we reserve the right to deny your refund. If you need to return your PHAT Panda shirt please email our team at shop@phatpanda.com.au with your order name and number, as well as the reason why you would like to return your shirt.
Refunds to be sent to; Shop 175A/210 Anketell Street, Greenway ACT 2900

FAULTY ITEMS REFUND POLICY
If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund or exchange. If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. A PHAT Panda product is considered faulty or not of acceptable quality if it:
  • Is not safe, lasting or without faults (taking into account what would reasonably be expected for the type of product and its cost);
  • Does not do all the things you would reasonably expect it to or is not fit for purpose; or
  • Does not match the description made by us via promotions or advertising.
If you believe there is a fault with an item you have received, please contact our customer support team at shop@phatpanda.com.au as soon as you become aware of the fault. Please include your order number so that we are able to arrange a faulty return for you. To be eligible for a replacement or refund, you must be able to:
  • Provide the original receipt of proof of purchase of the faulty item (where multiple items were purchased in the transaction that includes the faulty item and a credit card/bank statement does not clearly itemise the faulty product, this may not provide sufficient proof of purchase)
  • The product must not have been used
  • Return the product to us via Australia Post.
  • Deemed faulty after we have inspected the product.
CHANGE OF MIND EXCHANGE POLICY
If you have changed your mind and wish to exchange a product, the product being returned must be in an unused condition and be sent back to us in its original packaging. Exchange process:
  1. Send an email to our support team at admin@phatpanda.com.au
  2. Return your item to us in unused condition and original packaging
  3. Our customer service team will inspect the item
  4. If exchange is approved, we will issue a refund via store credit for the cost of the returned item